פורסם ב: שירות לקוחות ב- פורטסמאוס | פורסם: |
Customer Service Agent - Entry Level
Starting salary: £22,308
Location: Lakeside, North Harbour, Portsmouth
Start Date: 1st July 2024
***Full Training Provided***
About the role
We are looking for people with a passion for animals to join our dynamic team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, we want to hear from you.
As a customer service agent, your role will be to assist our customers with their pet insurance queries, issues, and complaints, policy renewals and new business customers. This role offers excellent training and future progression opportunities within a supportive and friendly team.
Role responsibilities
Answering customer calls, assisting with queries, policy renewals and new business
Manage the customer through the lifecycle of their insurance policy
Contacting and dealing with customers via telephone and email
Admin duties
Liaising with veterinary practices, breeders and policyholdersAbout you
Previous customer service experience - retail and hospitality experience is welcome
Happy dealing with customers via the telephone
Hard working and personable
Resilience within a busy working environmentBenefits:
· Collaborative and friendly work environment
· Competitive salary progression scheme
· 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
· Health Cash Plan
· Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
· Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
· Employee discount and cashback scheme for shopping, dining, travel, and more
· Life Assurance (4x annual salary)
· Structured learning and development pathway
· Employee referral program
Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:
Week 1: Monday to Friday 8am-4pm
Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
Week 3: Monday to Friday 12pm-8pm
Please note - no holiday can be taken within the first 4-6 weeks of training