פורסם ב: שירות לקוחות ב- מנצ'סטר | פורסם: |
Role: Incident Coordinator
* Job number: VCO00299
* Salary: £22,200
* Location: North-West based, remote working after training
* Contract: Permanent/Full-time
* Working hours: Shift working Monday to Friday 0800 – 1800 and Saturday 0900 – 1300
Do you have insurance claims experience?
Would you like to start a career within one of the UKs most trusted organisations?
We may have the opportunity to kick start your journey!
Joining us in Accident Management as an Incident Coordinator, you will be speaking with AA Business to Business Customers who have been involved in a road traffic collision and offering great customer service at a time when they may be feeling upset, anxious and worried.
You will be taking first notification of accidents and insurance related incidents and managing the repair process until the car is delivered back to the customer post repair. Professional communication is key in this role as you will be in contact with various suppliers at all levels on both a verbal and written basis.
What will I be doing?
* Managing the end-to-end process to minimise timings and costs, working within defined SLAs
* Maintaining customer engagement, keeping them informed at every step of their journey
* Protecting the customer by ensuring they receive the most appropriate and cost effective solutions for both their repairs and their vehicle replacement options
* Utilising our customer databases, ensuring accuracy and real-time updates are logged to ensure everything we have recorded is current and relevant
* Liaising and building strong relationships with customers and stakeholders, both internal & external
What do I need?
Given the customer service nature of the role and the interactions with our customers, you will need to have experience dealing with customers in a telephone based role, with motor insurance or claims knowledge an advantage. A strong attention to detail is a must in order to ensure that not only are the details correct on our systems, but also that the customer receives the correct solution and that there are no delays to the processing of any incidents.
What’s in it for me?
As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus on top of any monthly bonus schemes that are available within your department. As well as benefits including;
* The opportunity to join and learn within a team that’s as driven as they are supportive
* 23 days annual leave with the ability to buy holiday
* Free AA breakdown membership
* Employee discount scheme, giving you great discounts on healthcare, shopping, holidays and more
* Discounts on AA products including car/home insurance
* Access to employee inclusivity awareness networks
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for your family
* Worksave pension scheme with up to 7% employer contribution
What happens next?
Once you have submitted your application our recruitment team will review your application before inviting you to complete an online behavioural based assessment. If this assessment demonstrates that you could be a great fit for the role, we will be in touch to arrange an interview with the hiring manager.
If you are successful with your application we will need to complete a few pre-employment checks and then we can confirm your start date.
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