Service Operations Manager

Service Operations Manager
Location
Ashford, Kent
About Us
Ingersoll Rand is a long standing, high quality, air compressor manufacturer. It has a reputation for making some of the most efficient, most reliable and most robust air compressors on the market today. Headquartered in the USA, it is a truly global company with subsidiaries across Europe, the Middle East and Asia. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily within the South East but sometimes traveling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.
Job Summary
As the Service Operations Manager you will be responsible for the operational, EHS and administration aspects of running of a service facility and for developing and motivating a quality service team with a focus on customers, creating long-term value and delivering premier performance.
Responsibilities
* Own and drive all aspects of EHS within the service environment, and to develop a culture of continuous improvement and industry leadership in this vital area.
* Recruit (when required), develop, and motivate a quality service team (both office based and field based engineers) developing skill-sets and utilising performance management tools to maximize employee engagement and to develop sustained superior performance.
* Assume responsibility for the Financial Management of the business; managing revenues, costs, inventories and assets to drive a successful P&L
* Support the recurring revenue strategy and build customer loyalty and retention through delivering innovative, customer focussed and value added service solutions
* Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control and to deliver a best in class service experience
Basic Qualifications
* Good interpersonal and IT skills
* Experience in the compressed air industry would be valued but isn’t essential
* Self-motivated, yet a proven team player
* Comfortable multi-tasking across activities, people, systems and processes
Travel & Work Arrangements/Requirements
Site based with customer visits as required
Key Competencies
* Minimum 3 years of service management experience required (field based engineer management an advantage)
* Excellent communication and customer relationship building skills are critical
* Must possess good written and numeric skills
* Strong commercial acumen essential
* Demonstrates a poised and confident demeanour that reassures others, commands respect, acts with humility and respect for others and advocates for the organisation
What we Offer
* 25 days Holiday + 8 Bank Holidays
* Holiday Purchase Scheme – additional 5 days annual leave
* 5% Employee and 7% Employer Pension Contribution
* Annual Sales Incentive Plan Bonus
* Company Vehicle
* Westfield Health Cashback Plan
* Death in Service Benefit of 4x salary
* Cycle Scheme (After probation period)
* Electric Car Scheme (After probation period)
* Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
* Costco Gold Company member, with access for employees to join
* Employee Assistance Program
* Enhanced Maternity and Paternity Policies
* LinkedIn Learning – full free access
* O2 Reach