IT Service Manager

2

Job Title: IT Service Manager
Location: Northampton
Salary: Up to £75,000 per annum
Employment Type: Full-time
PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE
Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy, Delivery.
Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization.
Responsibilities:
* with suppliers to ensure optimal service delivery and negotiate cost-effective contracts.
* reduce costs while maintaining high-quality service levels.
* discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders.
* service contracts effectively, ensuring compliance and satisfaction.
* and contribute to IT transformation projects aimed at improving efficiency and effectiveness.
Required Skills and Experience:
* experience in IT service management, with a strong understanding of the ITIL framework.
* in utilizing JIRA for tracking and managing IT service requests and incidents.
* with Google Workspace (formerly G Suite) administration and management.
* communication and negotiation skills, with the ability to effectively interact with both technical and non-technical stakeholders.
* project management skills, with the ability to drive initiatives from conception to implementation.
* proactive and solution-oriented approach to problem-solving, with a focus on continuous improvement.
Benefits:
* salary up to £75,000 per annum.
* for professional development and advancement within a dynamic organization.
* benefits package, including healthcare and pension contributions.
* and supportive work environment, fostering innovation and growth.
If you feel this role is for you, please feel free to apply with your CV. Any questions please call Alfie Roberts @ Chapman Tate Associates directly on (phone number removed). If this role isn’t for you, please share this advert to any friends / family / colleagues, who you think this would be relevant for.
PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE