Publié dans: Ingénieurs dans Birmingham | Posté: |
Customer Account Manager
Monday - Friday
£27,000 - £32,000 DOE
Birmingham
The Role:
As a Customer Account Manager within an aerospace company, your role is crucial in managing relationships with key clients, ensuring satisfaction, and facilitating the smooth execution of contracts and projects.
What will you be doing?
* Contract Management for dedicated products/customers.
* Annual contract uplifts / Fixed price agreements /FNF Clause.
* Single point of contact for customer communications and escalation (calls/emails etc.)
* Quote holds.
* Customer calls and visits
* Generation of internal and external customer metrics
* Collate background information for customer discount requests and obtain approval via the approval list.
* Coordination of units through gates 0 to 5, including pool units.
* Coordination of CSR activities in conjunction with the Commercial Manager and Operations
* New Customer Communications and RFQ
* Awareness of pool levels
* Margin and productivity
What will you bring to the party?
* Demonstrable working knowledge of the SAP system
* Account Management within a broadly similar industry to Aerospace
* Demonstrable presentation skills
* Substantial negotiation skills
* Substantial experience in MS Office, particularly excel
What Happens Next?
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