Publié dans: Service Clientèle dans Midland de L'Ouest | Posté: |
Major Recruitment Oldbury are delighted to be recruiting for a public sector organisation in the West Bromwich area who are seeking a librarian to join their busy high street library. The role will be on an ongoing temporary basis. You may also be required to cover alternative libraries in the area and occasional weekends, so full flexibility is required for this role. Standard hours are Monday to Friday 9am to 5pm.
Duties and tasks will include:
* To ensure all duties necessary are delivered to provide a high-quality library and information service to all service users including children, young people and adults from all cultural backgrounds and to meet company and Library and Archive Service standards, either by themselves or by allocating tasks to other staff
* To assist senior library staff to maintain and improve library services
* To provide a frontline service to library customers and other visitors, helping them to make thebest use of library resources
* Issuing and returning books and other materials, and helping customers to use quick serve and the catalogue
* Undertaking reader development work, such as helping people find books and other stock, guiding them in their reading habits, supporting reading groups, displaying and promoting stock
* Dealing with enquiries and helping customers find information, offering advice and guidance where appropriate, either printed or through IT resources, and referring customers to other agencies when necessary
Candidates welcome to apply for the role will have the following:
Excellent customer service skills
Experience of co-operating with others as part of a team
Experience of working with adults and children
At least two years' experience of providing direct services to the public
Excellent I.T skills
You may be required to work every Saturday and be flexible in the hours you work in the week
You must hold a Recognised library or customer service qualification (e.g. City and Guilds, NVQ Level 2/3 in Customer Care OR be working towards one OR equivalent skills and experience.
INDLS