Senior Housing Support Worker - Essex and Norfolk

Senior Housing Support Worker - Essex and Norfolk CAS2

Senior Housing Support Worker - Essex and Norfolk

Location:  Essex and Norfolk with travel to - (Norwich, Ipswich, Colchester, Chelmsford, Southend).

Salary - £26,478 (Including £200 Unsociable Hours Allowance)

Job Type - Permanent/Full-Time

Hours – 40 hours (including 5 hours paid lunch breaks)

(Driving License and access to vehicle MANDATORY)

The provision of the contract is a morning shift 08:00 - 16:00 and a late shift 14:00 - 22:00 with a rolling Rota for on-call shifts covering weeknights, weekends, and bank holidays However, there is flexibility around this which can be discussed at the interview.

We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a number of Senior Support Workers to join us at an exciting time of change.

Who are we looking for?

This is an exciting opportunity to join our team as a Senior Support Worker to make a positive impact on the lives of service users by co-ordinating the provision of direct housing related support and housing management services.

This will be achieved by working with area operation and central support teams and liaising with a range of external agencies and partners.

Key Responsibilities

•                Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.

•                Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.

•                Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.

•                Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children’s teams etc.

•                Act as an operational subject matter expert to input to policy and procedure reviews.

•                Carry a small caseload of complex need service users.

•                Be a senior operational representative for complex case reviews with external professionals.

•                Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required.

•                Deputise for the Service Lead at external service or contract reviews as required.

•                Deputise for Service Leads as required and line manage teams of support workers for temporary periods of time.

•                Ensure teams are compliant with voids and arrears protocols and procedures and review performance data in conjunction with Service Leads intervening where there are areas of underperformance or non-compliance.

•                Meet individual performance targets and contribute towards meeting team performance targets as required.

•                Liaise with the Housing Management and Performance teams to monitor service performance and agree the implementation and reporting of any improvement actions.

•                Be a lead Health and Safety and compliance role for the area in matters relating to gas certification; legionella, property standards and fire risk assessment completion and actions

What you can expect from us

•                A dynamic and supportive team who delivers results for the people we support every day.

•                The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

•                A commitment to helping you learn and develop your career.

•                Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.  

This role requires regular travel and a Full Driving License with access to your vehicle are an essential criteria.

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.

For further information about the role, pleased click .

For further information about Nacro’s amazing benefits, please click 

If you have any questions or would like to have an informal chat regarding the role, please contact the hiring manager on (url removed)