Publié dans: Service Clientèle dans Lisbone | Posté: |
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others.
Possibility to work only 35h per week with our Gimme5 program!
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Requirements:
Mandatory Proficiency in English and German
Strong client-facing and communication skills
Customer service orientation
Available to work in fixed schedules
Role Purpose:
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
We are committed to equality of opportunity for all and to offer:
Competitive salary and bonuses;
Employment directly with Fujitsu with possibility of permanent contract
Work-life balance with part-time/full-time schedules available and 25 annual leave days
Life insurance and Private health insurance extensive to family members and since the first day of employment
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners
The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on well being, diversity and inclusion, environment and our community
If you are moving to Portugal we also offer a great support of with our Welcome Buddy to help you settle in.
Shape the world by working your way:
We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu
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