German or Dutch speaking Customer Service Agents

Our client is an affiliate marketing / eCommerce company with a very fast-growing perspective, operating within the fitness and wellbeing field. Due to their growth they are seeking to hire German or Dutch speakers to assist clients on a daily basis via chat, email and phone.

As a key employee of the Customer Service team, you will be the first point of contact with the clients through email and phone. All aspects of this role are customer-centric and focused on delivering the best possible experience.

Responsibilities;

• Greet and communicate with customers in a warm and empathetic fashion.
• Deliver a high level of customer service to customers via phone and email.
•  Provide explanations to customers about products / site / policies.
• Keep up to date with new information / policies.
• Build a trusting relationship with clients providing accurate information in a timely manner.
• Understand, guide and support clients.
• Collaborate with other departments where necessary.

Requirements;

• A native or fluent German speaker who can also speak / write English fluently.
• Great communications skills
• Proactive can do attitude
• Experience in a Customer Service related would be an asset
• You enjoy learning and sharing your knowledge with others.
• You are genuinely interested in the online sector and eager to learn more.
• You take pride in giving support to people with empathy and show engagement in delivering excellent service.
• An excellent listener.
• A team player that can work independently.
• A player from Monday to Friday between 08:00 - 17:00.