German or Dutch speaking Customer Service Agents

Entreprise: Spoton Connections
Type d'emploi: Temps plein
24 000 - 26 000 EUR/par an
Industrie: Sports, loisirs et style de vie

Our client is an affiliate marketing / eCommerce company with a very fast-growing perspective, operating within the fitness and wellbeing field. Due to their growth they are seeking to hire German or Dutch speakers to assist clients on a daily basis via chat, email and phone.

As a key employee of the Customer Service team, you will be the first point of contact with the clients through email and phone. All aspects of this role are customer-centric and focused on delivering the best possible experience.


  • Greet and communicate with customers in a warm and empathetic fashion.
  • Deliver a high level of customer service to customers via phone and email.
  •  Provide explanations to customers about products / site / policies.
  • Keep up to date with new information / policies.
  • Build a trusting relationship with clients providing accurate information in a timely manner.
  • Understand, guide and support clients.
  • Collaborate with other departments where necessary.


  • A native or fluent German speaker who can also speak / write English fluently.
  • Great communications skills
  • Proactive can do attitude
  • Experience in a Customer Service related would be an asset
  • You enjoy learning and sharing your knowledge with others.
  • You are genuinely interested in the online sector and eager to learn more.
  • You take pride in giving support to people with empathy and show engagement in delivering excellent service.
  • An excellent listener.
  • A team player that can work independently.
  • A player from Monday to Friday between 08:00 - 17:00.


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