German Speaking Support Agent - Monday to Friday

Entreprise: Spoton Connections
Type d'emploi: Temps plein
Industrie: la banque

Responsibilities:

 

· Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;

· Ensure that client accounts are opened according to the client’s product and service guidelines;

· Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;

· Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;

· Identify selling opportunities after analysing the customer’s needs;

· Address cancellation and temporary/ permanent blocking of cards, as per customer requests;

· Process of transactions and outgoing payments accurately within the company’s I.T. systems;

· Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;

· Keeping records as required;

· Issuing of new cards and renewal processes.

· Assistance with gathering of data/information for the company (via phone, e-mails and chat);

· Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;

· Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;

· Communication and close cooperation with country co-ordinators and other departments;

· Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;

· Other related ad hoc duties that may be assigned from time to time.

 

Requirements:

 

· Native or fluent level of German along with a fluent level of English

· Previous experience in a similar position is an asset

· Strong communication skills, both verbal and written

· Computer skills

· Team player and customer oriented

· Willingness to learn and expand horizons

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