Housekeeping Supervisor

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.

Responsibilities:

• Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly
• Coordinate work activities among departments
• Ensure compliance with safety and sanitation policies
• Educate housekeeping staff on cleanliness, tidiness and hygiene standards
• Examine the property to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock
• Motivate team members and resolve any issues that might occur
• Oversee staff performance on a daily basis
• Prepare work assignments in an effective manner
• Perform various cleaning duties in instances of staff shortages
• Schedule shifts and arrange for replacements in cases of absence
• Train room attendants on cleaning and maintenance tasks

Qualifications & Assets:

• At least 2 years’ experience working in a similar position
• Ability to use industrial cleaning equipment and products
• Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
• Able to work various shifts, including evenings, public holidays and weekends
• Excellent organizational and team management skills
• Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
• Must be proactive in carrying out assigned duties
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction