Customer Service Supervisor

Customer Service Supervisor

25 days holiday plus bank holidays, bonus. This position is based fully from our modern and beautiful offices

We stand at the forefront of supplying premier products to the UK's bustling technology sector. Our ethos centres around not only the exceptional quality of our offerings but also the unparalleled support we extend to our clientele. We're on the search for a Customer Service Department Supervisor who will embody our dedication to excellence, leading our customer service team to new heights of success.

The Role:

As the linchpin of our customer service excellence, you will manage a vibrant team, ensuring operational fluidity and spearheading initiatives that enhance our service quality. This role is pivotal in maintaining our reputation for outstanding customer support, making every client interaction an opportunity to solidify our industry leadership.

Key Responsibilities:

Lead a dedicated customer service team, fostering an environment of motivation and high performance.
Develop strategies to refine service quality, efficiency, and client satisfaction.
Act as the primary escalation point for resolving customer issues promptly and effectively.
Collaborate with various departments to optimise customer experience.
Utilise customer feedback and service performance data to guide improvement efforts.
Conduct regular training to bolster team capabilities.
Oversee recruitment, training, and performance evaluations within the team.
We're Looking For:

Demonstrable experience in a customer service leadership role, within abusiness to business environment.
A natural leader with a talent for motivating others and driving team success.
Excellent problem-solving abilities and decision-making skills.
Strong communication and interpersonal talents, with a customer-centric approach.
Proficient in CRM software and Microsoft Office Suite.
Adept at managing multiple priorities in a dynamic setting.
Why Join?:

Competitive salary and benefits.
A role at the heart of the innovation scene.
A supportive and dynamic workplace culture.
Ample opportunities for professional development and career progression.

INDL