IT DESKTOP SUPPORT

Our client is looking for an IT Desktop Support Technician. The successful candidate must have strong analytical and organizational skills, ability to multitask and work across a broad range of technologies. The role will involve working in a team and on own initiative as well liaising with team members, within multiple business units, across the group.
 
Responsibilities:

• Provide 1st level support to all staff as required
• Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines
• Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures
• Document technical issues and solutions for future requirements
• Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory
• Manage incidents and service requests through JIRA service desk
• Assist in the evaluation, purchasing and installation of IT hardware and software
• Provide basic training to end-users when necessary
• Resolve support requests and escalate when necessary
• Maintain and update documentation and inventories as required
• Identify potential changes and system improvements
• Perform any further duties as may be required by the company from time to time

Requirements:

• A minimum of 2 years experience in a similar role
• General understanding of network protocols and technologies
• CompTIA A+ certification or equivalent
• Working knowledge of Active Directory and Office 365
• Knowledge of video conferencing an IP Telephony
• Ability to solving technical problems
• Being able to work within a team as well as working on own initiative
• Good command of English

If interested please send your CV to [...]