Call Answering Service

Entreprise: VAteam
Type d'emploi: Stage

A call answering service, also known as a call center, is a kind of organization that answers
incoming calls on behalf of various other companies. This kind of service generally processes all
the calls in a professional way so that each customer specifies the reason for his or her call. In
most cases, an answering service receives a pre-recorded message from their customer and
forwarded the same to the customer via text message, email, or any other reliable means of
communication. The messages generally include information like the name of the caller, the
address of the caller, the company's information, and the duration of the call that they have been
placed on.
Most call answering services are outsourced by large companies because it costs them more to
hire an in-house receptionist than it does to hire a professional call answering system and then
have someone work in-house solely to answer calls. Most large companies hire more than one
full-time employee (or several) to deal with calls, answer emails, and take messages. Even small
businesses that do not have many employees can benefit by using call answering services.

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