System Administrator (1298)

Entreprise: Single Digits
Type d'emploi: Temps plein

About the Company:
Single Digits, Inc. is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions.
At Single Digits, we provide end users with The Connected Life Experience a seamless, effortless and robust connectivity experience to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their properties.
In 2020, we launched PlatformONE a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience.
We currently serve over 5,700 customers globally across multiple industries including hospitality, student housing, multi-family, senior living, transportation, retail, federal and municipal government facilities.
About the Position:
Position will be located in Bedford, NH.
The System Administrator will be responsible for performing the following tasks:
* Installation, configuration, upgrade, maintenance, and support of Server, desktop and printer systems based on customer service requests.
* Configuring and troubleshooting M365 including Teams, SharePoint and Exchange Online.
* Troubleshooting Outlook Client and Outlook Web Application.
* Familiar with PowerShell, Scripting and Active Directory Group Policy.
* Answer calls for support and provide exceptional customer service on each support request.
* Troubleshoot technical issues to the best of your ability and escalate complex problems to appropriate support teams for resolutions.
* Monitor system performance and implement performance tuning.
* Develop and implement preventive maintenance procedures to avoid system failures.
* Maintain and review inventory of software and hardware components.
* Maintain accurate documentations for system installations, configurations, upgrades, disaster recovery activities and license renewals.
* Support sales consultants during client meetings.
* Provide job trainings to new hires as needed.
* Periodic system reviews with clients.
* Travel to client sites for IT Assessments, Launches and Support visits and ensure that the highest quality of service is provided to promote superior customer satisfaction.
* Evaluate job sites to assess optimal placement of hardware and communicate with field team to review the installation process.
* Participate in On-Call after hours support rotation for Sysops Department as per On-Call policy.
* Report to work and return from breaks on time and notify your supervisor whenever you are unable to do so.
Requirements
* Strong understanding of TCP/IP and Networking principles
* Azure, Active Directory, Exchange, VMware, Hyper-V, PowerShell, SAN/NAS
* Systems: Windows OS (7 & 10 Pro), Microsoft Office 365, Apple IOS, Android, printer systems, remote management & management tools (Datto/Autotask Endpoint Management), customer management & ticketing (Datto/Autotask PSA), anti-virus malware management (Webroot)
* Installation of hardware and software across LAN/WAN networks.
* Installation of fiber optic, Cat5/Cat6 and coax cabling.
The candidate must also possess the following skills:
* Uses various tools and equipment proficiently. These include, but are not limited to: screwdrivers, pliers, shovels, ladders and various test meters.
* Must be able to lift and carry loads of at least 75 pounds.
* Performs installations by climbing on ladders, telephone poles, and other structures, digging, crawling, stooping and standing.
* Flexibility to travel when needed.
Education:
* Bachelor's Degree in Computer Science, Information Technology or similar.
* MTA, MOS, MCP, MCITP, MSCA, MCSE, ACiT preferred