Help Desk Level 2

Title – Help Desk Level 2
Position – Fulltime
Location – Cherry Hill, NJ
Salary - $Open (Best Possible)
Requirements
Responsibilities:
Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
Ensure proper documentation, notification, and escalation of all incidents.
Communicate with clients by phone, email, and in person.
Troubleshoot and resolve system hardware and software problems.
Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
Required Skills:
3 years related work experience or BS in Information Systems or related field.
Must exhibit a clear, friendly, professional phone manner.
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Microsoft Windows Desktop Operating Systems
Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
Experience with Microsoft Office 365.
Must have reliable transportation.
Must be able to physically lift and move existing and new PC system components.
Experience with VMWare and Hyper-V would be a plus.
Experience working at a Managed Service Provider would be a plus.