Director, Maintenance & Client Services

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.
Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.
Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 800 (and counting!) ExoPeople around the world to help turn your ideas into a reality.
The robotics revolution is just the beginning at Exotec. Will you be part of it?
Responsibilities
Own the client services and maintenance activity in North America
Ensure the profitability of our maintenance and services activity
Ensure a high level of service and customer satisfaction by being the key point of contact for our clients
Provide performance and financial reporting to the regional Managing Director
Oversee contract management with Customers and with sub-contractors
Manage North America Maintenance teams, including Atlanta-based Maintenance Engineers and remote Maintenance Technician team based at customer site
Hire maintenance teams at customer sites to accompany the growth of our business in the region
Ensure excellent performance on customer sites and ensure quality standards
Assume a key role in setting up the maintenance processes in North America
Execute quality maintenance practices and ensure adherence to these practices
Requirements
Excellent communication and interpersonal skills with the ability to build rapport among external and internal stakeholders
An analytical mind and strong problem-solving ability
Bachelor’s degree in engineering, or similar field, with broad knowledge in mechanical, electrical and computer engineering
At least 7 years of experience in a similar field, including experience in team management
Experience in planning maintenance operations
Ability to keep track of and report on activity
Benefits
Stock option plan and company performance based bonus
Comprehensive medical, dental and vision coverage
Generous vacation pay and time off
Retirement savings plan (401(k))
Numerous training and development opportunities
Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.