Publié dans: Service Clientèle dans Royaume-Uni | Posté: |
POST- are looking to hire an experienced Customer Success Executive for an incredibly successful market-leader.
This is a remote role with occcasional travel to Milton Keynes and London for training/meetings/sales conference/parties etc.
As a Customer Success Executive, you will play a pivotal role in retaining customers, providing exceptional service, and contributing to the training and upskilling of new members joining our client.
This is a fantastic chance to be part of a team that collaborates across departments to find innovative ways to maximize the value our customers derive from their products.
What you’ll be doing as an Customer Success Executive:
* Proactively build and nurture relationships with both new and existing customers.
* Interpret and communicate customer data effectively, demonstrating the value and return on investment of our products.
* Utilize internal tools and data to enhance the value proposition for our customers.
* Share in-depth knowledge of our client's products, reports, and tools, tailoring solutions to address customers' present and future challenges.
* Manage challenging conversations with customers seeking to optimize their membership benefits.
* Conduct relevant product and service training sessions with customers.
* Provide valuable insights to customers through outbound phone calls, conference calls, and screen sharing.
* Offer guidance and assistance to customers in various areas of their membership.
* Maintain consistent communication with internal teams to ensure a seamless, market-leading service.
* Foster a positive sentiment and build value with customers consistently.
* Share key learnings regularly with relevant stakeholders.
* Triage new joiner enquiries, allocating them to the appropriate departments for meetings and onboarding.
What we need to see from you:
* Confident and engaging phone manner with a demonstrated ability to quickly build value with customers.
* B2B customer success experience.
* Highly organized, capable of balancing a challenging workload.
* Self-motivated with a high drive to exceed targets and expectations.
* Comfortable delivering, receiving, and acting on feedback.
* Strong listening skills and ability to demonstrate empathy.
* Comfortable handling challenging conversations and using questioning to achieve positive outcomes for customers.
* Ability to explain detailed reporting, tools, and products clearly to customers.
* Proactive mindset, taking responsibility for driving both individual workloads and team improvements.
What you’ll get as a Customer Success Executive:
* Up to £28,000 basic salary (depending on experience)
* 25 Days Holiday + Bank Holidays
* Great additional benefits, such as private healthcare for you and your dependents
* Support in your professional development and excellent progression opportunities from Account Manager to the next level
If you are interested in this Customer Success Executive role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details
