Client Support Specialist

Job Description
We are seeking a dedicated and proactive Client Support Specialist to join our team and provide specialized support to practice managers during the implementation process. In this role, you will play a crucial role in ensuring a smooth transition for practices as they onboard onto our platform. The successful candidate will possess strong customer service skills, technical proficiency, and the ability to effectively communicate and collaborate with practice managers to address their implementation needs and ensure their success.
This role is an excellent opportunity to gain valuable experience in customer support and implementation within the healthcare technology sector. With demonstrated performance and expertise, there may be opportunities for advancement within the company, including roles in account management or product support.
We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.
Primary Responsibilities: 
Serve as the primary point of contact for practice managers, providing guidance and support throughout the implementation process.
Conduct training sessions and provide ongoing support to practice managers, ensuring they have the knowledge and resources needed to effectively utilize the blockit platform.
Collaborate with internal teams to address implementation needs and ensure timely resolution of issues.
Assist practice managers with data migration, system configuration, and other technical tasks as needed.
Proactively identify opportunities to streamline implementation processes and improve the customer experience.
Build and maintain strong relationships with practice managers, demonstrating empathy and understanding in addressing their needs and concerns.
Provide regular updates and communication to practice managers regarding implementation progress and next steps.
Act as a liaison between practice managers and internal teams, advocating for practice manager needs and priorities.