Customer Support Agent (m/w/d)

ITSP Services is an innovative and growing e-business company located in the beautiful city of Salzburg, in the heart of Austria. We work for the largest and longest-standing provider in the internet entertainment industry, with customers from all over the world. Our success is based on a long tradition of entrepreneurial innovation, enjoyment of work, and customer orientation. Due to the ongoing growth of the company, we are strengthening our team in Salzburg with a

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CUSTOMER SUPPORT AGENT

If you are looking for a new challenge in an ever-changing and dynamic environment, then this is the place for you!

We are one of the longest-serving e-businesses in Austria. With over 20 years of experience in the online industry, our success is based on a tradition of business integrity and a customer-oriented approach. Due to the company's continued growth, we are looking to strengthen our team in Salzburg.

• Assisting customers with their enquiries via phones, live chat and e-mail;
• Understanding the needs of our customers and playing a key role in enhancing their experience;
• Using your positive attitude and superb communication skills to successfully deal with customer interactions;
• Using your in-depth knowledge of our services and products to deliver solutions that meet customer needs;
• Handling unique customer queries with empathy and integrity;
• Prioritising your workload and working effectively as part of a team.

• People who love helping people! People who are curious, straightforward, authentic, collaborative, and purposeful;
• Customer service experience is highly desirable;
• Ability to communicate in English fluently, with confidence and clarity (spoken and written);
• Excellent German, French or Italian are a plus;
• Be able to adapt your communication approach to meet customers' requirements;
• Excellent Computer literacy;
• Ability to work seamlessly as part of a team.

• Safe and secure work place;
• Inter-cultural and diverse working environment with employees from over 40 nations
• Full-time position (38,5 hours per week);
• Full-time starting salary of € 35.107,38 gross per year (including a 13th and 14th month salary) to begin your career with us;
• Guidance with relocation, accommodation,
• Inhouse German classes
• Diverse training opportunities (hard and soft skill trainings);
• Subsidized lunch delivered to you at work or your home office;
• Sporting activities such as soccer, volleyball, basketball
• Klima ticket + Job Bike
• Celebrations and social events like Christmas and summer parties;
• "Work Life Harmony" healthy mix of working from home and the office (after the first 3 months of training);
• Working every second weekend after the first month (with days off during the week to compensate)
• A chance to discover, grow and build your career path with us;
• Innovative and open-minded environment where ideas are welcome.

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