Branch Administrator

Branch Administrator
Location: Chesterfield, S41 9QG
Salary: Competitive, DOE
Contract: Maternity Leave Cover, 9 Months – Full time
Hours: Monday to Friday 09.00am – 17.00pm
Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme
AIC operates in a very niche and rewarding industry making independent mobility accessible to all, by adapting vehicles to suit each customer’s individual needs.
With a list of over two hundred adaptations that we install, and an ever-changing choice of vehicles available to customers, we offer a varied role and exciting challenges as we develop the way in which we install to keep up with market developments.
We now have an opportunity for Maternity Leave cover for a Branch Administrator to join us and provide administrative support, liaise with our customers, suppliers and car dealerships and assist in the planning of vehicle installations.
We are proud to have a positive, welcoming and encouraging family culture across the business.
In addition to this as our Branch Administrator you will be responsible for:
* Meeting, greeting and looking after customers attending site alongside other aspects of customer service.
* Responding to incoming calls and proactively dealing with customer queries etc.
* Booking installations into the workshop and coordinating diary appointments for the technicians whilst liaising with the Managers
* Ordering of parts for installations / Warranty / Repairs with clear communication to staff and customers to ensure delivery timescales and requirements are met
* Ensuring that all parts are received, stored and distributed to the fitters in good time
* Ensuring all relevant workshop paperwork is accurate, in line with company requirements
* Liaising with Managers and Dealers in preparation of pending work post demonstration
In order to be successful in this role it is essential that you have:
* Previous experience in office administration, alongside a strong customer focus.
* Excellent professional telephone manner
* Excellent organisational skills
* Accurate – with good attention to detail
* Competent IT skills
* The ability to deal effectively and professionally with internal and external customers
* The ability to work independently or as a member of a team
* Self-motivated
If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please