Customer Support Officer

Join a well-established organisation providing high levels of customer care and administrative support throughout the department.
In the Customer Support Officer job, you will be: 

Providing accurate and consistent advice to customers, ensuring that they understand the action which will be taken
Delivering an effective Customer Support Service for the department 
Responding to and dealing with customer queries ensuring you convey a genuine desire to help and support guaranteeing all queries are answered to the customer’s satisfaction
Assisting with reception duties and the administration of a number of services throughout the department including receiving and logging payments, maintaining databases and handling confidential information
To be considered for the Customer Support Officer role you must have:

Previous customer service and administration experience, ideally within an office environment
Strong IT skills particularity working with Microsoft Office IT Packages and keyboard skills demonstrating speed and accuracy
Excellent listening skills, demonstrate the ability to listen patiently and empathise with the customer’s situation
Proven customer handling skills, ability to prioritise customer needs and remain calm under pressure
The ability to communicate in Welsh (Desirable)
This is a full time, Monday to Friday role for a temporary period of initially 12 weeks. and the role is based within the County of Conwy.

It's based in Mochdre and is on an hourly rate of £11.98 per hour plus any accrued holiday time whilst on the assignment.

If you are an ambitious individual looking for a new challenge then we would love to hear from you.
Supertemps Limited is acting on behalf of our client as an employment business