Senior Property Manager

My client is a residential developer based in Manchester City Centre, who are looking for a Senior Property Manager to strengthen their existing team. You will be working on the rapidly growing PRS and Co-living portiolio across the North-West, delivering an exceptional standard of customer service to both landlords and their tenants.
Key Responsibilities
* Management of the groups proprty portfolio allongside the property managers
* Monitor and manage the financial performance of the portfolio, identify income ancillary opportunities
* Responsible for the governance and standard of the portfolio including maintenance works and certification
* Monitor sub-agent performance against SLA's
* Monitor contractor performance against SLA's
* Provide support for the property managers and relationship managers
* Completion of portfolio performance and monthly board reports
* Liaise with UK and Hong Kong based staff
* To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their needs and attend tenant meetings as applicable
* Liaise with local authorities and utlity providers where necessary
* Attending and hosting management meetings, taking minutes and circulating for action
* Ensuring key management controls are upheld
* Management and distribution of the Property Management inbox
* Filter and facilitate maintenance requests as appropriate
* Database and CRM management and reporting
* Implementing and managing the arrears process
* Identify and report areas of risk to include arreras, maintenance requests and other key risks associated with renting
* Proatively identify and implement systems or process improvements
Person Specification / Skills Requirements
* ARLA Propertymark Level 3
* IT literate together with a working knowledge on Outlook and Excel
* Ability to work within a team and on own initative within a pressurised environment
* Demonstrating a proactive and positive attitude
* Upholds and demonstrates highest level of customer service
Benefits
* Competitive salary
* Holiday allowance
* Pension contributions
* Healthcare
* Regular company social events