پست شده در: مدیریت اجرایی در ماساچوست | آخرین بروزرسانی: |
Job Description
Are you passionate about delivering exceptional customer experiences? At Dynatrace we are on a mission to elevate engagements with our top customers and prospects. This role is your opportunity to build out our Executive Briefing Center (EBC) programs and tactics. We are looking for an experienced EBC Program Manager, a leader-doer to design and deliver “best-in-SaaS” executive experiences that drive business outcomes and deepen relationships between Dynatrace and our customers.
What You’ll Do:
EBC Strategist: Develop a framework for identifying and prioritizing EBC experiences that resonate with our Enterprise customers.
Customer Journey Champion: Design a seamless customer journey for EBCs, encompassing pre-event, during-event, and post-event touchpoints.
Executive Liaison: Forge strong relationships with our executive team, sales leaders, product leaders, and strategic partners, ensuring their ideas are woven into the EBC experience.
Content & Communications Master: Create engaging agendas, content, email templates, and account briefs for impactful EBCs and customer communications. Manage internal communications with stakeholders including sales, marketing, product, and customer success.
Brand Champion: Elevate the Dynatrace brand experience by collaborating with our creative team to execute memorable EBC events that stand out in the SaaS landscape.
EBC Operations Orchestrator: Oversee EBC logistics, including venue selection, swag management, and budget tracking. You'll own the EBC request process and scheduling for top accounts.
Data-Driven Decision Making: Establish goals and metrics to ensure EBC’s deliver a strong ROI. Partner with Ops to build out capability to track results in Salesforce.
Process Innovator: Identify opportunities for process optimization, technology integration, and best practices to make our EBC programs even more impactful.