پست شده در: خدمات مشتری/مرکز تماس در میدلسبورگ | آخرین بروزرسانی: |
Role: Security Patrolling Officer
Location: Teesside Park
Type: Permanent/ Full Time
Hours: 45 hours per week – 5 days @ 9 hours
Pay: £12.00 per hour
THE ROLE:
The patrolling Security Officer is the public face of the Security Team and the Shopping Park and should always be smart in appearance and always act with professionalism. The Officer will be working as a team on a rotating 5 day a week rota, each shift will be for 9 hours. It is important the Security Officers work together with the wider team supporting tasks such as traffic management, litter picking and identifying maintenance issues.
The Officer should familiarise themselves with all the Occupier opening/closing times/store information/park layout/troubleshooting task/patrolling and safety and security of the park staff/service provider staff and customers.
A can-do attitude and desire to go above and beyond is essential in this highly influential role. Excellent customer service skills are essential in this position and the patrolling Security Officer should have good knowledge of site policy and procedures and implement good practice against Client procedures.
MAIN DUTIES & RESPONSIBILITIES:
* Ensure communications and handovers are completed in the correct manner and following the correct rules.
* Ensure all incidents are recorded in the correct manor and information stored in your personal notebook, accordance with PACE Act 1984.
* Body worn cameras to be worn whilst on patrol.
* Work with and support the Client, Dual Service Manager, Security Manager and colleagues to ensure training on site protocols surrounding Emergency or Major Incidents are understood and implemented as necessary.
* To ensure that the estate is a safe and non-threatening environment for all customers/tenants.
* Ensuring all incidents are managed in accordance with site policies and procedures.
* Liaising with estate control room proactively reacting to incidents and ensuring colleagues are always fully briefed and supported.
* Ensure any unsecure areas of the estate are reported to Control Room immediately and action taken to resolve. This includes any hotspots that are known.
* Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
* Maintain vigilance and highlight/manage unauthorised access by banned individuals.
* To liaise closely with statutory authorities, dealing with incidents and the provision of information.
* Ensure radio procedures are always adhered to including the wearing of earpieces.
* Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
* Adhere to the correct lockup procedures as instructed by your line manager and fulfill the necessary reports in the control room.
PERSON SPECIFICATION:
* SIA Door Supervisor License/Security Officer License
* SIA CCTV License and First Aid trained an advantage
* Able to take ownership of all situations to ensure tasks are completed.
* Flexible approach to change
* Smart appearance always in line with company standards
* Good customer skills
* Retail Security an advantage
IDEAL CANDIDATE WILL HAVE:
* Excellent levels of customer service.
* Excellent organisational skills with the ability to balance competing priorities and workloads.
* Excellent written and verbal communication skills.
* Ability to work unsupervised and take responsibility.
* Ability to remain calm under pressure and in emergencies.
* Adaptable and flexible in approach to work required.
* Willingness and ability to work as a member of a team.
* Excellent observational skills.
* A good knowledge of the local area