Postitatud: Administratiiv- ja tugiteenused sees Nuneaton | Posted: |
One of our local authority clients are currently recruiting for a Housing Administrator. This is a temporary contract for 7 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The post holder will be responsible for the day-to-day support and administration required by the Housing Services team, including the Communities team and will maintain and promote good customer service and relationships with teams.
Duties and Responsibilities
* To create and terminate rent and garage accounts on the Housing Management system.
* To manage any tenancy amendments needed on rent accounts, including rent refunds and Direct Debit amendments.
* To provide general administration support on a day-to-day basis in relation to a number of housing related services, such as mutual exchanges, abandoned properties, sign up’s, scanning, mail merges, keeping supply of leaflets and information up to date and any other administrative tasks commensurate with the role.
* Establish and maintain electronic records and filing systems understanding any relevant statutory timescales that are required.
* Undertake basic research tasks and specific projects, compile basic reports related to the service, and provide feedback to managers regarding findings.
* Produce and co-ordinate Performance Indicator information and reports under the supervision of the Tenancy Services Manager.
* Manage the post to the teams, logging, acknowledging, and distributing to the relevant member of staff to ensure we meet our service standards.
* Provide a high level of customer’s service when discussing potentially emotive situations with customers and give clear information and advice to those who may be distressed.
* Organise and attend relevant meetings, set up appointments, as requested by managers and where required take notes and distribute to staff.
* Manage the garage waiting list and allocate garages accordingly.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd