Sales Administrator - Global Leader

Ready to grow your career with a global leader that understands that our success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues.
We also recognise that this success is down to having a brilliant administration function to ensure the business runs smoothly, and now we are looking for another addition to join our wonderful team.
If providing an efficient administration service is important to you and you want to advance your career with a $9 billion leader, that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.
Role Info:
Sales Administrator
Cardiff / Hybrid Working 2-3 days Per Week
£23,000
Plus Excellent Company Benefits
Permanent - Full Time – 35 Hours of work 9am to 5pm Mon – Fridays
Company: Global Distributor of chemicals & ingredients used in everyday products
We are on the lookout for a confident sales administrator ideally with administrative experience in a sales environment. You will work with members of the customer service, and sales team and be tasked with accurate and timely administration of key support tasks.
You will strive for excellence in customer satisfaction and in accuracy of information.
As a Sales Administrator, you'll be a valuable support for our internal customer service, operational, credit control and sales teams. You will enjoy investigating invoice queries, getting to the root cause, and putting them right. You will be a thorough and accurate administrator whether setting up new accounts, logging complaints, processing customer credits or providing information to colleagues or customers. You will understand that a strong administration function ensures the business runs smoothly.
What you’ll deliver day-to-day:
+ Thoroughly investigate all sales ledger queries including delivery and pricing issues and resolve in a timely manner.
+ Process requests for new and amended customer accounts.
+ Generate credit requests and organise goods returns.
+ Log complaints accurately on Univar ERP system and co-ordinate the investigation through to customer response.
+ Provide requested information to customers (ie product info.) and log customers regulatory requests accurately on the ticketing system.
+ Ensure first class service by understanding our customers’ requirements and developing a deep understanding of what they need from our business.
About you:
+ A UK resident and currently living in the UK.
+ Have the right to work in the UK - an offer of employment is subject to satisfactory proof of this.
+ Very comfortable using a PC, Microsoft Office and Customer Relationship Management software, (experience of SAP would be an advantage).
+ Delight in investigating customer problems, getting to the root cause and putting them right.
+ Personable, organised and resilient.
+ Ideally, you will have some administration experience within a sales environment.
What you'll get in return:
You’ll receive a competitive salary (up to £23,000pa) and will also be eligible for an annual performance related bonus. You’ll get exclusive access to a huge range of discounts and benefits through our U-Benefits site, as well as the option to purchase discounted products, a couple of days a week after you’ve completed your training.
You’ll also enjoy the benefit of fixed hours, working a 35-hour week, 9am and 5pm with an hour for lunch, Monday to Friday.
You’ll enjoy 33 days annual leave per year (inclusive of bank holidays) and can take advantage of our holiday buy and sell scheme if you’d prefer a few more or less. We’ll give you access to a generous pension scheme and peace of mind with death in service benefits. To help support your physical and mental wellbeing you can join our cycle to work scheme, discounted private healthcare plan and will have access to 24/7 counselling and wellbeing support through our Employee Assistance Programme.
We operate training and development programmes to provide you with the skills and knowledge needed to do a great job and progress your career.
Who we are:
Univar Solutions are one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.
We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.
Our Values:
+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.
Your Experience / Background / Previous Roles May Include:
Sales Administrator, Sales Coordinator, Sales Support, Administration Executive, Admin Assistant, Administrator, Administrative Coordinator, Office Coordinator, Office Assistant
Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details