Postitatud: Inseneritööd sees Suurbritannia | Posted: |
Cedar is seeking an interim Delivery Manager to join the DDaT division of a central government organisation based in the South West. The post holder will be responsible for the day-to-day delivery of the Transforming Service Management strategic action alongside a team of service management professionals and senior stakeholders.
Daily rate: £390 - £500 Inside IR35
Working pattern: Hybrid - 2 days in the office
Duties
Ensure the organisation has the required governance frameworks, adaptive cadence, and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Focusing on the following areas:
Service Management Practices
Data Governance / Management
Common Service Data model - ServiceNow
Adapt ITSM best practice focused on value and solving current business problems.
Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment).
Implement a Service Management Office.
Work alongside and support the development of the authorities Change Management capability.
Write or input into business cases and communicate business-value propositions.
Identify and challenge organisational processes of increasing complexity and unnecessarily complicated.
Lead a continual planning process in a complex environment beyond product delivery.
Negotiate and communicate with stakeholders across all levels, managing expectations and moderating discussions about high risk and complexity within constrained timescales.
Optimise the delivery flow of teams, actively addressing complicated risks, issues, and dependencies.
Essential Requirements
ITIL qualification or be able to demonstrate a clear knowledge of ITIL policies and procedures.
Demonstrated expertise in leadership and management of projects/and or teams use of initiative to develop project work and develop new areas of the service to sell.
Ability to effectively manage budgets/resources and enforce proper financial controls, showing sound business judgement.
Excellent communication skills, including persuasion and negotiating skills.
Experience of leading and managing staff with the ability to manage a demanding workload and prioritise accordingly whilst working within continually changing parameters deadlines and targets
