Publicado en: Atención al Cliente en Portsmouth | Última actualización: |
Customer Service Advisor
Portsmouth
Permanent
£25,000 - £28,000
Torchlight Recruitment Solutions are actively seeking a Service Advisor to join our client based in the Portsmouth area on a permanent basis.
You will be joining the largest motorhome dealership in the South, with a fantastic network of customers in Portsmouth and the surrounding area.
As a Service Advisor you are often the first and most regular point of contact customers have with the company.
Responsibilities
• Meeting and greeting customers
• Understanding customer service requirements and booking / Loading customer
vehicles onto the workshop dealer management system.
• Calling customers to gain authorization for the completion of work
• Invoicing including explanation of all work undertaken to the customer
• Explanation of the repairs and work completed on motorhomes to the customer on their return
• Managing the process of customer vehicles from initial contact through to booking day
• Creating job cards for technicians with the ability to explain in detail the job requirements
• Answering emails and phone enquiries from customers
• Entering warranty claims on the manufactures systems
Other Information
Monday-Friday 8.00 am-5.30 pm.
Free onsite parking is available