Senior Legal Services Officer - Hybrid Role

Senior Legal Services Officer
Croydon/Farringdon - LONDON
HYBRID ROLE - Full time hours
Salary: £18.19 per hour (weekly pay)
The Role:
Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post.
Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery
by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services
team generally and the external legal service providers.
The location.
You’ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for
working in a hybrid way when appropriate and as agreed with your manager.
What you’ll be doing:
• To manage and provide strong and clear guidance to the team of coordinators reporting
into the role. Ensuring that the team are motivated, supported and driven to develop and
provide excellent customer service second to none in the sector.
• To lead the team of co-ordinators providing a variety both front line and back office
services to team members making sure that they deliver a responsive high level of
service in line with satisfaction targets.
• To continually improve the teams’ internal processes to ensure that the team deliver
essential support services to the transactions and litigation sides of the team including:
o dealing with all internal and external allocations, monitoring of inboxes,
preparation of court bundles.
• To make sure that all incoming work is monitored and allocated promptly. To ensure that
all systems are promptly and accurately set up and is updated as may be needed from
time to time.
• To ensure that systems are maintained and up to date information is available to
ensure that timely and accurate information is provided to the team.
• To provide a responsive point of contact for residents, internal stakeholders, external
legal service providers courts counsel and solicitors at all times.
• To effectively deal with enquires and complaints and promote high customer service
standards. Learning from complaints to help alter working practice as needed.
• To contribute to the development and delivery of effective office practices providing a
professional service and meeting agreed targets.
• To support the Legal Services Director in the collation and preparation of monthly,
quarterly and annual management information, including providing performance reports
for the team as required.
• To administer the Director’s internal Team Meetings and external networking group
meetings including liaising with guest speaker and other contributors and circulating
minutes and action lists.
• To be the team lead for working with the case management system including support
and improvement.
As a People Manager
• Manage and support the team, leading by example to ensure excellent services are
provided in line with organisational policies
• To manage, on a day to day basis,
individual team members and be responsible for staff development within the team
including training, 1 to 1s, annual appraisals and addressing performance issues in
conjunction with the Head of Legal Services (Litigation) and Head of Legal Services
(Transactions).
Knowledge & Experience
• City & Guilds/CILEx Level 3 Diploma for Legal Secretaries
• Knowledge and/or experience of Leasehold/shared ownership and home owners
property sales and transactions as well as statutory or similar sales is desirable.
• An understanding of the legal aspects of leasehold law and regulations is desirable.
• Knowledge and/or experience of litigation processes and landlord & tenant legal
relationships would be desirable.
• Proven experience within a legal or related environment.
• Experience of leading teams, as well as service improvement would be desirable.
Skills & Abilities
• Effective communications skills, both oral and written.
• Effective IT skills.
• Excellent organisational skills including the ability to manage time & tasks
effectively, work well under pressure both individually and in a team to deadlines,
delegating appropriately.
• Good verbal and numerical reasoning skills including evaluating, judgement and
decision making.
• Ability to deal with conflicting priorities.
• Ability to help prepare reports.
• Meticulous attention to detail and quality.
• Self-motivated with a flexible approach to work.
• A ‘can do’, proactive approach to problem solving.
Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.
Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time