Publicado en: Ingeniería en Londres | Última actualización: |
Our Client
They have been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.
The Role
Responsible for the daily running and management of their Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating. To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction. Driving the department forward, developing new business and opportunities
Main duties and Responsibilities
Responsible for all jobs raised within contracts and monitoring for KPI management checks, ensuring timely completion and preparation of corresponding paperwork
Supporting the administrative team in reviewing and allocating jobs to Engineers
Overseeing and managing the "Contract Diary" of appointments
Onboarding and providing training for new employees department-wide
Assisting the Head of Department in managing WIPs, Quotes, and Invoicing targets
Recording details of job-related communications to provide an audit trail and ensure timely actions
Raising and allocating specialist subcontractors as needed, ensuring compliance with client requirements
Chasing subcontractors for engineer reports, updating systems, and informing clients
Planning and coordinating multiple workstreams, managing H&S risks
Overseeing large programmes and projects, including client liaison and attending project meetings
Raising Purchase orders and dealing directly with suppliers for material orders and cost savings
Compiling contract data and client correspondence reports, including KPI reporting
Providing administration support to the Head of Department as needed
Quoting and estimating for multiple clients through to invoice/application stage
Using client databases to raise jobs, update information, and request target extensions
Pricing new tenders/workstreams and researching new business opportunities
Managing updates on Client/Manufacturer portals and notifying boiler installations
Collating certificates for Customers and Clients
Compiling completed jobs and updating spreadsheets/programmes for financial budgets
Handling complex customer complaints or inquiries
Performing any other duties as reasonably requested
The Ideal Candidate Will
Previous experience managing Installation programmes and reactive works in Social Housing environment
Good financial awareness
Relevant trade experience
Strong communication skills
Ability to work effectively within a team
Positive and flexible approach to work
Ability to plan and prioritise work to meet targets and deadlines
Strong problem-solving skills and time management abilities
Possession of a full UK driving licence and access to a car, due to office location