E Commerce Co-ordinator

Great new position for an E Commerce Co-ordinator with an established manufacturing client in the area that offers attractive hybrid working.
The role is considered ideal for a strong administrator, who is passionate about gaining experience within a fast paced business to business environment and who wants to learn and development within the team.
Position Overview:
The E-Commerce Co-ordinator is placed within the busy Logistics Department and is responsible for providing excellent customer service to support this growing channel within their business, acting as the key liaison point between their customers (ie. Amazon in this instance), their logistics providers and their internal teams.
Responsibilities will include but are not limited to:
The provision of excellent levels of customer service and management of orders.
Daily order entry onto their system (SAP – this can be taught)
Checking the validity of orders by thoroughly checking delivery addresses, products, prices and stocks and confirming back on the customer portal.
Obtaining automatic shipping notes
Control of customer invoice queries, query investigation and challenging any non-compliance issue managed on the customer portal
Liaise with third party distributors to obtain evidence to support any investigations
Collation, checking and filing of orders once dispatch is confirmed.
Support colleagues within the customer service team including back up support on all Amazon markets and other customers
Skills & Knowledge, we are seeking
Good IT skills required (MS Office including Excel) with the aptitude to work on their in-house system SAP
A positive attitude and enthusiasm towards problem solving essential.
Experience of data entry onto a mainframe considered helpful
Capability to relay information effectively internally to colleagues and externally to customers.
A strong team work ethic a must!
Excellent interpersonal skills, both written and verbal communication.
Package Details:
An attractive salary is available, depending on experience.
37 hours per week: Monday – Thursday 9am – 5pm, Friday 9am – 4:30pm, with 45 minutes lunch break)
24 days holiday plus Bank Holidays (can also buy/sell up to 3 per year)
4% All Employee Bonus Scheme (discretionary)
9% matched contribution pension scheme
Healthshield- Medical/Health cash back scheme
Based in Folkestone – hybrid working available.
If you have a strong administrative background and the desire to apply yourself to this position, please email an up to date CV as a Word document and you will be contacted asap in order to discuss in further detail.
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