Parts Advisor

My client based in Kings Lynn is looking for a Parts Advisor to join their business. My client is a large global organisation that is currently going through a period of growth and they are looking for someone to support their Service team across the UK.

To be considered for the Parts Advisor role you will have previous experience working in a spares or Service role and will be confident in dealing with customers both over the phone and via email. You will be working as part of a busy service team and will be liaising with other departments daily so being able to multitask and team work is essential. This role is B2b only.

Responsibilities of the Parts Advisor are:

· Answering telephone calls from customers and responding to their queries.

· Responding to emails from customers and deal with their enquiries.

· Using the in-house computer system to log call details.

· Organising returns and collections.

· Chasing orders, due dates, PODs etc.

· Export quotes and queries.

· Assisting other team members as and when required.

· Service work

· Uploading invoices

· Using customer portals for orders, invoices and quotations

· Raising credits

· Investigating incorrect parts

· Logging and dealing with complaints

· Processing UK, export and inter-company orders

· Answering telephone calls from customers and responding to their queries

· Using the in-house computer system to log call details

· Raising returns and collections

· Assisting other team members as and when required

· Chasing overdue orders, due dates

As well as a competitive salary my client is offering a generous benefits package including 25 days holiday and a market leading pension scheme for the Parts Advisor role. Our client is also offering a range of other benefits.

Working hours for the Parts Advisor role are Monday to Friday 8.30am till 17.00pm.

Our vision here at Libra Recruitment is to be the recruiter of choice for both our clients and our candidates. We are forward thinking, passionate and consultative in our approach to recruitment. We have the skills and experience to deliver a professional, tailored and friendly service.

Libra Recruitment is an independent agency that focuses on permanent and fixed term recruitment specialising in HR, Sales, Marketing, Office support & Finance.

We receive a high volume of applications and are not able to respond to every application we receive. If you haven’t heard from us within 7 days, please note your application hasn’t been successful on this occasion