Customer Relationship Executive

Join Our Team as a Customer Experience Executive!
Company Overview:
IRS Recruitment is proud to partner with a vibrant, upscale hotel & pub chain dedicated to delivering an exceptional dining and holiday experience. Our client, based in Southwold and the surrounding villages thrives on utilising locally sourced ingredients to craft innovative dishes that captivate their guests' palates. With a steadfast commitment to quality and creativity, they aim to set the benchmark for culinary excellence in our community.
Location: Southwold and surrounding villages
Salary: £21,564, dependant on experience
Employment type: Full-time & Part-time
Salary additions: Comprehensive and innovative benefits package
Position: 1x Part-time (29.5 hours per week) - £17,548.96 per annum
Flexibility required to cover a variety of shifts per week including bank holidays and weekends.
Role Overview:
Join the Internal Sales Hub, the cornerstone of the business, where every sales opportunity is maximised, and support for the wider sales teams is provided. The tight-knit team recognises the value of each customer and works tirelessly to ensure exceptional service delivery.
As a Customer Relationship Executive, you will:
- Provide high levels of customer service over the phone, demonstrating a comprehensive understanding of our products and services.
- Identify and understand individual customer needs, striving to exceed their expectations at every interaction.
- Take ownership of customer accounts, fostering successful, enduring relationships and ensuring a consistently exceptional experience.
- Proactively resolve customer issues, demonstrating a commitment to customer satisfaction.
- Collaborate effectively within the team, maintaining high operational standards and processes.
- Utilise strong communication and IT skills to excel in the role.
Requirements:
- Experience in a customer service sales environment is preferred but not essential, as comprehensive training will be provided.
- Strong teamwork and communication skills.
- Commitment to maintaining high operational standards and processes.
- Enthusiastic and proactive approach to customer service.
- Flexibility to adapt to changing priorities and tasks.
Benefits:
- Competitive salary and part-time hours.
- Comprehensive training and development opportunities.
- Opportunity to be part of a dynamic and supportive team.
- Contribution to an iconic brand with a rich history and exciting future.
Join the Team:
If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we want to hear from you! Help our client continue to provide exceptional experiences for their guests and contribute to the success of their business.
If you are looking for the next step in your hospitality career in Southwold and the surrounding villages with a thriving, constantly expanding organisation please apply now or call our friendly team on (phone number removed)