1st Line IT Support Engineer

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This is an excellent opportunity to join an IT support help desk and work in a varied and busy professional environment. Established over 25 years ago, the company has an enviable reputation, low staff turnover, and a diverse range of clients.
THE 1ST LINE IT SUPPORT ENGINEER ROLE:

Working in a team of 9 IT support staff, you will be:
Taking support tickets and working with customers to resolve their issues by remote access
Working on special projects, investigating new technology and services
Receive paid training and mentoring to develop further certification.
KEY SKILLS & EXPERIENCE:

Knowledge of Windows OS and Microsoft Office packages
Strong communication skills with an excellent telephone manner
Ability to think on your feet and solve any complex issues with empathy
Keen to learn and gain further industry-recognised qualifications.
SALARY & BENEFITS YOU’LL RECEIVE AS 1ST LINE IT SUPPORT ENGINEER:

£21,000 - £25,000, dependent on experience
Flexible and hybrid working once trained
Private medical insurance
Personalised training with salary increases in recognition
Holiday loyalty program
Kitted out staff room with pool table
Regular staff social
Free car parking
To apply for this role as 1st Line IT Support Engineer, please click apply online and upload an updated copy of your CV.
No overseas applicants please. Visa applications cannot be considered.

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