Posted in: Telecommunications in Milwaukee | Posted: |
Job Description
Essential Functions
Reporting and Data Analysis: Create user reports using SQL Server Reporting Services (SSRS), providing valuable insights to drive business decisions.
Integration and Automation: Develop processes to import orders for customers, utilizing SSIS or C# to ensure efficiency and accuracy.
Web Development: Engage in ASP.Net development to support OUR CLIENT Cadence Customer Portal and OUR CLIENT Cadence CSR/Warehouse Portal, enhancing our online presence.
Infrastructure Management: Manage SQL 2008 installation and support, Windows Server 2012 installation and support, virtual machines, backups/restores, and disaster recovery plans.
Custom Software Development: Create and maintain custom software applications, including T Packstation and Shipping Fixer, as well as various small apps, typically written in C#.
Network Optimization: Set up and troubleshoot networks and switches, diagnose order issues, and create custom processes for VANs and EDI.
Customer Support: Assist our customers in diagnosing IT issues, including email, website, API, FTP, and order file issues.
Modernize the technology and code; eventually bringing all to the cloud
Standards of Measurements and Performance
Technical Support: Provide prompt and effective technical support to users, resolving issues to their satisfaction.
System Recommendations: Make recommendations that align with customer needs and departmental budget guidelines.
Research, suggest and implement new technology tools; and upgrades to existing tools.
Knowledge Sharing: Stay updated on the latest developments in the field, research answers when required, and respond to technical questions with respect and understanding.
Software Development: Deliver custom software with minimal defects, gather user feedback, and ensure easy deployment, maintenance, and user documentation.
Systems and Languages
SSIS (SQL Server Integration Services) or C# (C-Sharp)
ASP.Net
Cadre Technologies/Cadence Warehouse Management System
Windows Server 2012
Microsoft Access
FTP/SFTP/API
VANs/EDI via Channel Advisor, SPS, Commerce Hub, Trifecta Transport
FortiClient VPN