Posted in: Other in Dallas | Posted: |
Job Description
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Flexible schedule including mornings, evenings, weekends and holidays
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation
- all room types, numbers, layout, decor, appointments and location
- all room rates, special packages and promotions
- daily house count and expected arrivals/departures
- scheduled daily group activities
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and check-outs
- Communicate services and amenities of the hotel to guests
- Coordinate all guest room billing
- Respond to all guest requests in person, via email, and via phone
- Block rooms in computer and follow through on designated requirements
- Generate, print and distribute daily and weekly reports
- Settle guest accounts and adhere to all cashiering procedures
- Assist other front office departments as needed