Posted in: Other in Austin | Posted: |
Job Description
The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.
Main Responsibilities:
Installs and services chemical feed and water treatment equipment at designated locations;
Acts as technical consultant and liaison with customer management and technical counterparts;
Provides service and support to customer sites within territory;
Provides knowledge/support to the account managers within the region with respect to the company’s newest technologies for digitization and chemical feed and control solutions;
Provides training and information sessions to the account managers on this technology;
Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis;
Troubleshoots and repairs pumps, instruments and control panels;
Calibrates feed pumps, controllers, feed rate charts and maintains log sheets;
Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation;
Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of
reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.