Posted in: Other in Philadephia | Posted: |
Job Description
First impressions are everything!
We are seeking a qualified, service-minded ambassador for the Overnight Guest Service/Night Auditor position.
Overnight Guest Service Agent/Night Auditor
What’s in it for you:
Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:
Posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files, and running the computer system through nightly processing sequences to reset for the next day’s use in balancing applicable functions.
Preparing and transmitting credit card deposits, and is able to verify accuracy of credit card transactions and batch reports.
Will also process all city ledger work to accounting, as well as perform as a Front Desk Agent which represents the hotel to the guest throughout all stages of guests hotel experience including: reservations, check-in and check-out and any follow up communication.
Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm greeting/farewell to the departing guests.
Handling incoming phone calls to the hotel including In-house guest requests.
Must be able to handle any security problems and is able to report any unusual occurrences, with the assistance of the security staff.