Transportation Operations Director

Job Description
Position Summary 
This is executive-level work assisting in the direction and administration of all divisional transportation operations activities and functions.  The employee is responsible for assisting to ensure maximum effectiveness, efficiency and coordination of all elements of operational services within the division. Day-to-day management of priority issues and projects and close coordination with other City officials and representatives of utilities to ensure interagency cooperation in coordinating programs and projects and to resolve common problems are major aspects of the work. Work includes establishing and adhering to project timelines, outlining resources required for successful implementation of initiatives, and monitoring results to ensure goals and objectives are met. Work is performed under the general direction of the Deputy Commissioner for Transportation.  
Essential Functions 
Assumes management responsibility for assigned projects and operational functions as needed; plans, manages and oversees the daily functions, operations and activities of assigned projects and functional areas.   
Directs functional operations through senior managers; confers with subordinate managers on operational activities and problems; consults on the interpretation and application of departmental policies; coordinates activities with other departmental units and functions. 
Develops and implementing policies, methods, and procedures for divisional operations and functions; organizes, plans, and schedules activities for diverse and complex projects and programs within the division. 
Manages projects to meet targeted performance objectives; sets performance goals and production standards for planned projects and programs; develops strategies and coordinates responses to day-to-day issues and emergencies that relate to divisional operations. 
Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; evaluates operations and programmatic efficiency of units in relation to departmental goals and standards of performance; develops recommendation for changes in operations and appropriate actions for rectifying problems; develops, reports and analyzes performance measures; proposes revisions to policies and procedures based on performance measures. 
Directs business process and technology improvement projects to enhance the performance of operations and programs; serves as a project manager on one or more critical initiatives at any given time, guiding the project team and driving appropriate analyses, meeting project goals, managing timelines and working with the stakholders to successfully implement new processes, technology or strategy. 
Testifies at City Council and other public meetings on critical transportation issues and developments; functions as liaison between the department and other City agencies as well as area utilities and developers pertaining to projects and activities occurring on the transportation network;  meets with community groups to discuss and address concerns or upcoming projects in community areas.   
Develops, implements and coordinates strategies and operational enhancements aimed toward ensuring that programs deliver high-impact services to customers; performs analyses to identify points of commonality of process and data use across the division; investigates ways to leverage solutions so that the entire division benefits from redesign or process change activities; ensures that new processes are supported by robust quality controls. 
Competencies, Knowledge, Skills and Abilities 
Strong project management and organizational skills, and the ability to manage multiple priorities in a complex environment are needed. 
Excellent analytical, verbal and written communication skills. 
High level of diplomacy, discretion and problem solving ability. 
Proven success in developing collaborative relationships, and a successful track record of providing successful advice and counsel to senior leaders. 
Excellent leadership, influencing and negotiation skills.  
Professionalism and judgment, ability to apply critical thinking, tactfully handle various situations, using highest level of diplomacy and customer service. 
Ability to think critically and analyze information, metrics and statistical data. 
Excellent project management and ability to pay strict attention to detail, remain focused and work in situations involving multiple interruptions.