Posted in: Other in New Mexico | Posted: |
Job Description
Top Company Benefits:
Weekly Pay
Free meal and beverages daily
$10/week health plans
Paid time off
Tuition Assistance
Wellness Program
Professional development
401(k) retirement savings plan
Paid parental leave
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
Essential Functions
Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
Accept parking reservations and process payment for various services offered
Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
Maintain knowledge of all services offered at company Travel Centers
Maintain working knowledge of all company software aligned with guest or team member needs
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned