Posted in: Other in Oregon | Posted: |
Job Description
Demonstrate and promote the company vision and mission; promote company image through exercising sound and ethical business practices as related to the public and our customer
Continually strive to improve the quality of work we provide to our clients through existing and new technologies
Maintain cooperative working relationships with all company employees. Communicate professionally, timely and clearly to co-workers, including "intra" and "inter" departmental employees.
Interact with Interco Representatives at sister labs to coordinate sample logistics, RUSH requests, answer questions and inquire about results.
Assist in maintaining a safe and clean laboratory and work environment
Answer phones and respond to incoming client email requests for services; communicating statues and TAT; communicating to lab client requirements and requests
Receive and resolve client concerns and complaints; enter issues into complaint management systerm; work with laboratory management to assist with resolution
Receive and manage incoming client orders for supplies
Assist with registration of incoming client samples
Assist with preparation of samples to be sent to sister labs or other contract labs for subcontracted work