Director, Video Quality Analytics

Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
We are seeking an experienced Director of Video Quality Analytics to join our global streaming platform and provide strategic leadership in ensuring optimal video playback experiences for our customers. As the Director, you will be responsible for leading and empowering a team, driving the monitoring of key video playback Key Performance Indicators (KPIs), defining the overall strategy for data collection, translating complex data into actionable insights & executive summaries, and collaborating with other cross-functional teams. Your expertise will play a pivotal role in fostering continuous improvement and delivering exceptional streaming performance to our global audience.
Responsibilities
Take full ownership of our data analysis processes and pipeline, and change the game in terms of how we analyze, visualize, and communicate about our playback performance data
Lead the development and execution of a comprehensive strategy for both reactive and proactive monitoring of video playback Key Performance Indicators (KPIs) on our global streaming platform.
Define the vision and strategy for data analysis, including identifying new KPIs, and establish robust processes and tools to effectively gather, store, and visualize data.
Effectively represent the team by communicating and presenting findings, insights, and recommendations to senior leadership, stakeholders, and cross-functional teams.
Translate complex video playback KPI data into concise executive summaries, providing actionable insights and recommendations to senior leadership.
Collaborate with other teams across the organization to analyze playback data, support complex investigations, and contribute to KPI improvement through the introduction of new stability and resiliency features.
Provide strategic guidance and mentorship to a team of skilled data engineers, setting performance goals, and fostering a collaborative and innovative work environment.
Stay abreast of industry trends, emerging technologies, and best practices related to video playback monitoring and analysis, and champion their adoption within the organization.