IT Service Specialist Lv 1

Job Description
The Bronx County District Attorney’s Office seeks a well-qualified staff whose diverse backgrounds contribute to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. Under the direction of the Supervisor of Technical Support and with independent initiative, staff must be capable of providing timely and effective desktop support.
JOB RESPONSIBILITIES:
Well versed in Windows desktop environments including Windows 11
Provide desktop support for approximately 1100 nodes
Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP
Install and configure HP workstations, HP printers, switches, IP phones
Install and maintain Windows 11, Microsoft Office 365 – Word, Excel, Access, PowerPoint; Video codec
Active Directory- Joint workstation to Domain
Knowledge of Microsoft Windows 11 group policy
Knowledge of Microsoft Networking, understanding of DNS, DHCP,TCP/IP
Good working knowledge of VoIP Phones
1Provide all other related support functions as required or assigned All other duties as assigned.
QUALIFICATIONS:
A Baccalaureate degree and a minimum of three (3) years prior desktop support experience or; High School diploma/GED and a minimum of five (5) years prior desktop support experience
A+ and Network Plus certifications preferred
A valid driver’s license with a minimum of two (2) years of driving experience is preferred
Ability to work in a fast-paced environment
Excellent customer service skills and the ability to organize information in a concise manner
Well versed in Windows desktop environments including Windows 7 and Windows 10.
Must be able to maintain a high degree of confidentiality.
Excellent time management skills Strong desire and ability to multi-task in a fast-paced environment.
Ability to work independently and effectively under deadlines.