Agent - Nightlife Call Center

Job Description
The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.
Job Responsibilities:
Answering and efficiently handling or directing incoming calls
Maximizing opportunities to confirm nightlife reservations sales
Inputting nightlife reservations in the appropriate computer systems
Providing callers with necessary confirmation
Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
Listening and documenting information accurately while on calls