Senior Director of Strategy, Planning & Innovation -…

Job Description
The Senior Director of Strategy, Planning & Innovation - Customer Excellence & Insights role is an important member of the BI&O (Business Intelligence & Operations) leadership team and is responsible for ensuring that the team is best positioned to deliver on its strategy and business priorities. Reporting directly to the SVP of BI&O, this role is accountable for the BI&O wide strategy, optimizing BI&O internal operations and communications, driving effective decision making, and leading and/or supporting the coordination and execution of strategic initiatives across the teams.  
This role will be a key contributor to the BI&O leadership team, driving strategic projects, providing oversight and guidance, and mitigating risk in partnership with BI&O leadership their team members. The role will drive continued operational excellence and process improvement through resource optimization and management, identifying opportunities for vendor optimization and/or transition to our global service center. 
This role requires an individual who can clarify roles and responsibilities and drive accountability to achieve team success. This is a high impact role that requires one to lead through influence, successfully navigate a cross-functional and matrixed environment, and manage competing priorities from multiple stakeholders across both BI&O and Biogen North America (BNA). 
What You’ll Do
•    Strategy and roadmap for the evolution of all functions within BI&O to modernize and innovate over the coming years for competitive advantage. Identify capabilities and support evaluation of vendor platforms and solutions aligned with BI&O leadership team functions and liaise with Innovation team to pull through or provide innovation projects.
•    Strategy, Priorities, Scorecard and KPIs – Lead and maintain the creation of a cohesive BI&O-wide strategy and three-year roadmap of key capabilities and priorities. Work with the LT to develop a department scorecard, identifying the appropriate KPIs for measurement that outline the impact.
•    Impact and Resource Management including Internal-External Op Model – Be responsible for the efficient utilization of resources across the teams and have a broad view of the vendor landscape and fit for purpose. Identify any optimizations in internal-external ratio of resources to drive sustainable impact, owning critical skills while outsourced model for routine tasks. Work with LT, finance and procurement to identify optimal vendor strategy for effectivities.
•    Annual Planning and Budget Tracking - Lead annual planning cycle efforts across BI&O including annual strategic and AOP planning; work closely with Finance to manage and achieve budget
•    Process improvement and Innovation – Own the continuous process improvement capability working across the teams to identify and implement solutions to improve ways of working, find efficiencies or remove non-value-added work and processes to enable the functions to support the business and drive productivity. 
•    BI&O wide Cross-functional Program Leadership and PMO Office - Drive specific strategic projects on an ad-hoc basis, owning dashboards, timelines, and project management
•    BI&O wide launch or integration related activities – Drive a coordinated and integrated plan for any cross-functional initiatives or integration activities across BIO, including development of a playbook and execute for success. Interface with BU launch or strategy and operations teams as needed.
•    External Engagement and Thought Leadership – Liaise with external thought leaders and experts to bring in ongoing programming across the entire team and LT to shift to a “think broad” culture pillar enabling greater Innovation across key processes across the team. 
•    Team Engagement and Development – Plan and execute (via other teams) the right forums and agenda topics to engage various levels of the team and ensure large scale development topics are addressed in a cohesive engagement and development plan. Work with HR on career paths and innovative development programs for the 3 tracks within the team (Ops, Data & Analytics, Patient Services)
•    Day to Day Strategy, Information Flow and Communications
     o    Be a trusted strategic partner to the SVP of BI&O, including proactively highlighting business critical risks/opportunities, and planning/overseeing critical organizational, financial, and operational activities. 
     o    Oversee and manage the flow of information/key decisions within BI&O and across functions 
    o    Responsible for strategic meeting management and communications including creating presentations and memos for BNA Leadership Team, CEO & Executive Team, and Board of Directors.