Posted in: Other in Indianapolis | Posted: |
Job Description
POSITION OVERVIEW
The Technology Coordinator (TC) will play an integral role in supporting regional and school-based technology with KIPP Indy Public Schools. Reporting to the Director of Technology, the Technology Coordinator will be responsible for supporting the implementation of technology-related systems, maintaining inventory of assets, and providing customer service excellence to our students, families, and staff. The TC will work with the Director of Technology to make data-informed decisions and implement systems to ensure minimal interruptions to staff and learning time while addressing technology needs.
RESPONSIBILITIES
Student Technology
Prepare, distribute, and manage student technology (Chromebooks, computer carts, accessories)
Make basic repairs and troubleshoot problems with Chromebooks and other student-facing hardware
Manage the warranty submission process for student Chromebooks
Assist the Director of Technology with the annual purchasing process
Support schools with technology during major school and state assessment periods
Staff Technology
Triage, resolve, and document support requests for building technology (laptops, phones, projectors, copiers/printers, ELMOs, WIFI, BenQs, SmartBoards)
Resolve tickets from staff and escalate when all available solutions have been exhausted
Troubleshoot basic problems with school printers and submit tickets to vendors for more complicated issues
Ensure workrooms are stocked with printer supplies and order supplies as needed
Support staff with iPhone setup and troubleshooting
Provide recommendations to the Director of Technology on process and system improvements
Provide documentation to staff on common technology procedures by assisting the Director of Technology with updates to our support pages
Provide documentation to staff on common technology procedures