Senior Director, Email Channel Delivery (Hybrid)

Job Description
As our Sr. Director, Email Channel Delivery, you’ll be responsible for leading internal, cross functional conversations including the development of strategic channel plans, overseeing the execution of plans and program elements. There will be occasions to have external client facing conversations too.
This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, data, production and QC.
RESPONSIBILITIES:
Be a prepared, passionate subject matter expert (SME) regarding all things email channel
Lead the business, from the highest level of strategic channel planning to the execution and implementation of those workflows
Add value to the client’s business, become an invaluable member/partner of the Enterprise client business team
Be self-motivated to provide solutions in a positive and collaborative manner
Look to develop client relationships at multiple levels
Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team
Service accounts directly and indirectly, updating and including the internal leadership teams when needed
Write or direct the writing of execution plans, workflows, proposals
Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation
Serve as escalation point for issues
Coordinate project estimates internally and gain approvals
Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary
Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship
Be service oriented and deliver flawlessly
Understand the inner workings of the organization to create informed recommendations on innovations, trends and process efficiency
QUALIFICATIONS:
BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience
Have a minimum of 8+ years of account coordination/ account management experience including at least 5+ years of email campaign management
Have superior time management and prioritization skills
Be confident. Be self-motivated. Be a quick learner. Be assertive
Be calm, cool and collected under pressure. Have strong interpersonal skills is key
Be passionate about success for yourself and the client
Have excellent verbal and written communication skills
Be fearless of analytics and learning new systems
Ability to manage multiple projects concurrently
A team player who also works well independently, thinks creatively, solves problems, and takes initiative
Passionate about marketing and technology
Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask
Ability to work effectively within a team in a fast-paced environment