Manager, National Field Training - Patient Services Access…

Job Description
The National Training Manager (NTM) supports a Franchise organization in the design and delivery of training solutions to a field patient services organization. An NTM ensures both Training & Development and Franchise Strategy are effectively represented in all training programs and solutions. This role is accountable for quickly building relationships with key stakeholders and managing several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance the performance learning of participants.
Core Job Responsibilities:
Designs, develops, and delivers compliant learning solutions that increases the effectiveness and credibility of participants
Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships
Leverages existing Learning & Development core platforms and content within the Franchise training to limit duplicative efforts
Demonstrates direct and open communication with key stakeholders resulting in positive relationships and mutual alignment
Provides candid and specific verbal & written feedback to training participants resulting in their awareness of strengths and weaknesses including a plan for improved performance  
Provides coaching and feedback to National Field Trainers (NFT) across the organization to help them to be the best NFT they can be.
Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
Develops Guest Trainers and/or Rotational Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
Demonstrates and applies knowledge of all stakeholder businesses, strategies, and priorities and integrates training activities into franchise team business plans
Leads cross-functional initiatives and may be responsible for additional special projects within the training organization
Assists with the onboarding, development, and mentorship of other NFTs and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships
Executes with little guidance and/or direction from senior leadership
 
Key stakeholders:
Access and Reimbursement Leadership
Patient Services Franchise Leadership
Marketing Leadership