Application Analyst, Full-time, Days

Job Description
The Application Analyst reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Support and maintain assigned services and systems
Works with team to monitor, analyze and plan upgrades
Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
Executes project tasks as assigned
Adheres to and enhances quality assurance standards, systems development and delivery methodologies
Contributes to ongoing process to integrate end users requests with software functionality
Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
Participates in on call rotation
Contributes to the maintenance of application/technical documentation and architecture diagrams
General Skills
Demonstrates proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
Analyzes business requirements, recommends system changes, writes technical specifications, develops code and implements systems and system changes to address changing application requirements
Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
Analyzes production problems and identifies solutions/changes wherever necessary. Works with customers, application vendors, and other IS resources to secure necessary changes
Demonstrates ability to facilitate meetings and document notes
Understands and properly utilizes escalation paths and procedures
Customer Service
Responds thoroughly and promptly to customer needs and meet Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end-users, etc.)
Actively participates and communicates with the project and support teams. Prepares and delivers effective support by seeking a thorough understanding of the teams goals and objectives
Understands the business and clinical processes at NMHC and the operational environments of assigned customers
Communication Skills
Communicates clearly, responsively, and purposely with customers and team members
Develops relationships with users and other IS team members to enhance the timeliness and effectiveness of IS solutions
Planning
Assists with projects in the planning, design, development, testing, and implementation of application software code. This could include preparing time estimates for project activities and helping develop project timelines, monitoring performance, and reporting progress toward project milestones
Ability to prioritize and manage multiple work efforts simultaneously
Contributes to identification and implementation of NMHC best practice standards
Personal and Staff Development
Seeks to improve talents and skills consistent with overall IS direction
Provides mentoring and acts as a resource for Application Support Analyst and Associate Analyst, as well as members of the application teams
Provides feedback for internal process improvement initiatives within team's toolsets and workflows
Teamwork
Focuses on IS team success and promotes collaborative efforts with others
Shifts among different support and project roles as required by situation
Adapts well to rapid change and multiple priorities
AA/EOE